RETURN OF UNUSED GOODS
The Seller shall not take back goods that were manufactured by a party other than the Seller, whether defective or not. Products manufactured by outside suppliers and added to Seller’s products are subject to any warranties of the outside supplier and not of Seller. Such goods must be returned to the manufacturer and not the Seller. All goods are sold on a firm sale basis, i.e. the Seller will not take back any goods sold to the Buyer, unless otherwise agreed to by Seller, in which case the following terms apply:
(1) Any returns must be authorized by a representative of the Seller before any credit will be given, within 10 days of shipment receipt, and
(2) Where the Seller agrees to accept the return of goods that are not damaged, the Buyer will be responsible for the cost of carriage and will ensure that they are carefully packaged to avoid any damage in transit. The Seller will not be obliged to accept any goods that are damaged in any way. The Seller will only accept returns that appear in the Seller’s current Publication List, and
(3) Credit of amounts due or paid in will only be given for goods that are in sellable condition, meaning they are unused and in original packaging. Buyer shall be responsible for a 15% restocking fee.
(4) Orders fulfilled to customers using “re-ship, package forwarding or virtual mailbox services” to circumvent our international shipping policies will be considered null and void offering no refund, return or warranty service in any circumstance.
RETURN OF DEFECTIVE PRODUCTS
In the event that Seller’s Product is found to be defective ("Defective Product") within ten (10) business days of receipt, Buyer shall promptly notify Seller through e-mail of the existence of such Defective Product. Any Defective Product shall be replaced by Seller at its option. Buyer shall follow Seller’s instructions as to the disposition or return of said product. This policy refers only to product manufactured by Seller and not to any third-party product incorporated into Seller’s product.
Contact firstname.lastname@example.org to start the RMA process.